Train your Team to Impress Every Guest
Hotel Academy makes training your team easy, cost effective and fast so they are job ready.
Fast & Effective Training
Speed up the training process and get your staff working effectively sooner
Deliver Consistent Training for Every Team Member
Ensure all staff are singing the same tune and delivering the same experience your guest will receive every time.
More Sales People
Get all departments / team members actively selling more
Reward & Recognition
Staff feel a sense of achievement with bite sized modules and mini assessments with completion certificates
Progress reports
Managers can see status updates on completed modules and results to incorporate new practices into daily work life
About
Hotel Academy
Hotel Academy is an e-learning platform designed specifically for the hospitality industry. We help hotels train their reception and front desk teams with practical, engaging video lessons that boost customer service skills, professionalism, and confidence.
What’s Included in Our Training Library?
Front Office customer service & sales training
Reservation team training in a call centre environment
Food & Beverage customer service & sales training
House Keeping customer service training
Function Sales training
Hotel Sales training
Tool kit work sheets to implement on the job
50+ Video Lessons
Interactive Quizzes & Scenarios
Certificate of Completion for every module to encourage maximum participation
Hotel Academy is not your typical “customer service training program” we work with you on your operational structure, systems and process and align the training goals to suit your hotels needs. Our program has been designed by hotel sales professionals and all areas of customer service are underpinned by sales philosophies that enhance the customer experience while generating revenue for the hotel.
TESTIMONIALS
What others are saying
"Loved the training experienced!"
"Sandra brought a refreshing and highly effective approach to sales and service training at Song Hotel. Her sessions inspired our front-line team to take greater ownership of the guest experience while identifying new sales opportunities through genuine connection and confidence. The results have been outstanding — a stronger, more motivated team delivering exceptional results."
- JON ACKARY
GENERAL MANAGER
"Fantastic and awesome training"
“The Constance team found the Hotel Academy Front Office Training incredibly valuable. It gave our staff practical tools to engage confidently with guests, handle inquiries professionally, and elevate our overall guest experience. We’ve already seen a noticeable lift in team motivation and service delivery.”
- GIORGIO ROMEIN
GENERAL MANAGER
"Confidence That Lasts Beyond the Training Room"
“Sandra provided a front-line sales & Customer Service training program that encouraged our staff to think differently about upselling and cross selling and built confidence across the team on how to successfully convert new business while enhancing the customer experience.”
- KYLIE STEVER
GROUP DIRECTOR OF SALES
Ready to Elevate Your Hotel’s Guest Experience?
Start training your team today and watch them grow into confident, capable hospitality professionals.
Mail
LinkedIn
Facebook
Instagram