Practical hotel training

Train your Team to Impress Every Guest

New starters job-ready sooner, a team that impresses guests and sells more, and managers who never have to repeat an SOP again.

See the departments we train Explore custom hotel videos

Hotel Academy creates AI-powered training videos for hotels.

What Hotel Academy does

Three ways to build a stronger hotel team.

A hotel team member with sales and revenue charts rising

Choose the training model that fits your property, hotel group or learning system — then scale it as your people and priorities change.

Hotel Academy Platform

Ready-to-use hotel course library

Hotel team certified instantly with online training

Front Office Customer Service & Sales Program – now live!
3–4 minute short, sharp, practical training designed by hoteliers for hoteliers – your team can complete training between shifts or before starting
Toolkit worksheets to implement on the job
70+ video modules
Interactive quizzes and scenarios
Certificate of completion for every course – 10 courses

See courses & pricing See our Front Office program and overview video

A hotel team member learning on a tablet

Front office team member welcoming a guest at reception

White Label in Your Hotel Brand

Hotel team reviewing white-label training on a laptop

Your brand – logo, colour and tone, avatars and uniforms to match your standards, plus hotel footage that represents your brand and guests
Adapted to your hotel – your specific selling points and product offering, the systems and tools your team use, and screenshots of your SOPs
Your delivery choice – we create the videos, you own the asset and upload it into your LMS
Monthly updates – a cost-effective membership for additional videos and monthly updates

Request a demo

Hotel room with a guest and staff member

Custom Training & SOP Videos

Turn the way your hotel works into training your team can use.

Bring us the source material and the priority. We’ll turn it into focused learning that reflects your brand, your standards and the way your teams work.

Made in your brand, on your systems, from your SOPs – cost-effective, and the files are yours.

01
SOP & system training – show people how to complete a specific process in your PMS, channel manager, review platform or day-to-day workflow.
02
Onboarding – update your onboarding process with role-specific training, and create professional values and mission statement videos you can use in job ads to attract strong candidates.
03
Service & sales standards – turn the guest experience you want to deliver into clear, practical habits your team can recognise and repeat.
04
Problem resolution & updates – address recurring issues, policy changes and operational lessons quickly with content that is easy to share.

Explore custom hotel videos See examples

Hotel manager creating custom training videos

Training across your hotel

Training programs and SOP development for every department.

Front Office training is ready to use now. For every other team, we can build a tailored training program or SOP-led video series around the systems, standards and processes that matter in your hotel.

Front Office

Ready-to-use training plus tailored learning for service, sales, onboarding and operational standards.

Training available now Front office team member welcoming a guest

Reservations

Build confidence in enquiry handling, booking conversations, systems and guest communication.

Training & SOP development Reservations agent with headset working in an office

Reservations agent with headset taking a booking

Food & Beverage

Turn service standards, upselling, procedures and team expectations into practical learning.

Training & SOP development Restaurant team serving guests

Housekeeping

Room standards, presentation and guest-ready checks, trained to your brand standards.

Training & SOP development Housekeeper making a bed to brand standard

Corporate & Function Sales

Support sales conversations, enquiry follow-up, systems, event processes and revenue opportunities.

Training & SOP development Hotel function and events team

Maintenance

Preventative maintenance, safety checklists and back-of-house SOPs your team can follow every time.

Training & SOP development Maintenance team member checking equipment with a tablet

General Operations

From safety and compliance to your next operational priority, we can build content around the way your hotel works.

Tailored to your hotel Hotel team reviewing operations data

Supervisors & Duty Managers

Shift handovers, escalations, guest complaint recovery and the daily checks your supervisors and duty managers need to run a smooth shift.

Leadership & SOP development Hotel supervisors in uniform at the front desk

Not seeing a department listed? We can scope a tailored training program or SOP development project for any hotel team.

Explore courses

Built around your hotel

Every program and video is created to reflect your people, systems, service standards and ways of working.

Ready for your LMS

Custom video files can be supplied for your LMS, staff portal or internal training workflow.

Keep SOPs current

A low-cost membership supports up to 10 video updates a month. Price on request.

How it works

From your knowledge to ready-to-use training.

One straightforward process, with the right review points before anything is produced.

Share your content

Send SOPs, manuals, policies, reports, guest feedback or the challenge your team needs help with.

Choose the style

We shape the right training approach, template, avatar and video type for the people who will use it.

Review the script

We draft the learning content for your approval, with hotel expertise keeping it clear and practical.

Receive & update

Get a finished MP4 or SCORM-ready experience, then keep it current as your hotel and systems change.

Ready when you are

Let’s turn your next training priority into something your team will actually use.

Ask about ready-to-use courses, white-label learning or custom video production. Pricing is on request.

Request a demo